I contributed to Wells Fargo’s digital banking experience, designing user-centered solutions for account security, mobile authentication and account management. This work involved research, information architecture, user flows, UI design and collaboration with product engineering and business stakeholders.
Case Study
Digital Banking Experience
Security, Mobile Authentication and Account Management
UX Research | User Flow | UI Design | Prototyping | Cross-Funtional Collaboration
Discovery and UX Process
From research to user flows to interface design
I collaborated with stakeholders, analyzed user needs, and mapped key user flows to identify opportunities to improve security and account management. Early workshops and white-boarding sessions helped align the team around user goals, technical requirements, and design direction.
Security Center: Desktop Experience
Account protection and self-service tools
Designed a comprehensive Security Center to help customers manage account security, report fraud, and stay informed. Focused on clear information architecture, task-oriented interfaces, and easy access to common security actions.
Android Fingerprint Sign On
A secure and convenient mobile authentication experience
A secure and convenient mobile authentication experience
Designed the end-to-end user experience for Android Fingerprint Sign On, including enrollment, authentication, error handling, and edge cases. Created detailed user flows and clear, consistent interface designs for each step of the process.
Monthly Services Fee Information
Clear communication for account requirements
Designed an interface to help customers understand monthly service fee requirements, view their current status, and learn how to avoid fees. Focused on clarity, transparency, and reducing confusion around account activity.
Impact and Takeaways
Balancing security, usability, and business goals
These projects addressed challenges involving account security, mobile authentication, and access to financial information. The work involved collaboration across design, product, engineering, and compliance, balancing security requirements, usability, and business goals.