Alex The Actualizer

My Role

Lead User Experience (CX UX)

Skill Set: User Experience Design, White boarding, User Experience Focus Group Testing, iRise

Designed 2016

Android Fingerprint Sign on

The Challenge

During my two-year stint at Wells Fargo (2016-17), the Android Fingerprint project posed a distinct challenge. We aimed to enable account login via fingerprint scanners on Android devices, a feature lacking despite device manufacturers' support. Diverse activation processes across devices, ranging from Samsung's 16-step method to LG's 7-step one, exacerbated the complexity.

My solution had to integrate these varied processes into Wells Fargo's system, allowing users to flag their accounts for fingerprint sign-on and then navigate device settings to configure their scanners. Ensuring a smooth user experience was crucial, especially as we lacked control over auto-redirecting users back to our app. My meticulously designed a user flow that incorporated these scenarios while remaining accessible and elegant.

The Solution

The Android Fingerprint project remains a standout challenge. At the time, customers lacked the ability to use fingerprint scanners on Android devices for account login, despite widespread manufacturer support.

The task was complicated by the lack of consistency among devices - Samsung's fingerprint activation process required 16 steps, while LG needed only seven. The user experience at Wells Fargo involved accessing account settings to enable the fingerprint sign-on feature. However, the next steps required navigating device-specific settings outside our control, potentially leaving customers stranded midway through activation.

I needed to design an experience flow accounting for this potential pitfall, yet still simple and user-friendly to win stakeholder approval. The final design, which managed to balance these competing demands, is displayed below.

The White Board

My UX design introduced an intuitive biometric login system that significantly enhances security and user convenience for Wells Fargo’s mobile banking app. By enabling users to toggle Touch ID and Fingerprint Sign On options easily, the design not only streamlines the login process but also provides a robust layer of security, ensuring that account access is both seamless and secure. These subtle yet impactful features represent a critical advancement in safeguarding user data while delivering a modern banking experience.

In my transformative project at Wells Fargo, I developed a novel Android fingerprint sign-on interface, revolutionizing customer interaction with the app. This innovation simplified the login process, bolstered security, and instilled customer confidence. It's been a privilege to improve the user experience for millions through this game-changing initiative.

Security Center

Account holder Security Center, a one top hub for all security related features and products.

The Challenge

This UX design introduces an intuitive biometric login system that significantly enhances security and user convenience for Wells Fargo’s mobile banking app. By enabling users to toggle Touch ID and Fingerprint Sign On options easily, the design not only streamlines the login process but also provides a robust layer of security, ensuring that account access is both seamless and secure. These subtle yet impactful features represent a critical advancement in safeguarding user data while delivering a modern banking experience.